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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31191
Experience:  Android Systems Specialist
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I am having issues with my google play list on android, it

Customer Question

I am having issues with my google play list on android, it is completely missing
JA: What kind of computer do you have?
Customer: hp
JA: Have you installed any updates recently?
Customer: on android
JA: Anything else you want the computer expert to know before I connect you?
Customer: ?
JA: What confuses you?
Customer: when I go to my google play list on my phone it is completely gone
Submitted: 1 month ago.
Category: Android Devices
Expert:  Mr.Med replied 1 month ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

What is the model and brand of your Android device?

Customer: replied 1 month ago.
Samsung note book 5
Expert:  Mr.Med replied 1 month ago.
  • Please Go to Settings > Apps or Application Manager.

  • Scroll to All apps and then scroll down to “Google Play Music” app.

  • Then, tap on the “Clear data” button.

  • Open the app details and tap on the “Force stop” button.

  • Restart your Samsung note book 5 and test.

  • Also, You can check in other music apps such as Google Play Music to see if the playlists are appearing in those apps
Expert:  Mr.Med replied 1 month ago.

Has everything worked out, do you still need help please?

Customer: replied 1 month ago.
Hi it did not bring back play list
Expert:  Mr.Med replied 1 month ago.

when did this start ? also can check in Google Play Music to see if the playlists are there

Customer: replied 1 month ago.
This started 2 days ago,
Customer: replied 1 month ago.
I did check to see if they are there ,they are not. I am pissed because I pay for this music now flipping gone
Expert:  Mr.Med replied 1 month ago.

If the songs are stored on your SD card, Sometimes the phone stops recognizing it, try unmount/remove the SD card and mount it again and check.

Customer: replied 1 month ago.
There isn't a SD card
Customer: replied 1 month ago.
Thank you either get my play list or refund me
Expert:  Richard replied 1 month ago.

Hi there and welcome

On your web browser on your phone, go to my link below please

https://play.google.com/music/listen?authuser&u=0#

What do you see there?