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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My LG V10 just died after working for one year. Wont power

Customer Question

My LG V10 just died after working for one year. Wont power up. can you help me?
Submitted: 1 month ago.
Category: Android Devices
Expert:  Samuel White replied 1 month ago.

Hello I am Samuel and I can help you. Give me a moment to review this please.

Customer: replied 1 month ago.
ok
Customer: replied 1 month ago.
Ive tried replacing the battery and connecting to power.
Expert:  Samuel White replied 1 month ago.
  1. Press and hold the Volume Up, Home, and Power buttons at the same time
  2. After the phone vibrates, let go of the Power button, while still holding the other two buttons until Android System Recovery screen appears.
  3. Using the “Volume Down” button, highlight “wipe cache partition” and press the Power button to select it.
  4. After the cache partition is cleared, the LG V10 will reboot automatically
Expert:  Samuel White replied 1 month ago.

Try this please.

Customer: replied 1 month ago.
I tried the first step but phone didnt vibrate
Expert:  Samuel White replied 1 month ago.

That means it did not charge or the battery is gone bad. Remove the battery for 5 mins and then replace and charge for 20 mins

Customer: replied 1 month ago.
I dont have a working phone
Customer: replied 1 month ago.
are the home and power buttons the same?
Expert:  Samuel White replied 1 month ago.

I know those requests are sent by the system I can help you here.

Customer: replied 1 month ago.
Ive tried 3 known good charged batteries and none fixed it
Expert:  Samuel White replied 1 month ago.

Sounds like it may be the battery.

Customer: replied 1 month ago.
but shouldnt it work when plugged into power?
Customer: replied 1 month ago.
if the battery were truly bad?
Expert:  Samuel White replied 1 month ago.

Not all phones do. Is there play or looseness in the charging port when you plug the cord in?

Customer: replied 1 month ago.
no
Customer: replied 1 month ago.
Lets go back to your first instruction. you named 2 buttons but implied there were 3. home and power are the same
Expert:  Samuel White replied 1 month ago.

The combo is vol up and power or vol down and power. Depending on the version of your software. Sorry for the typo.

Customer: replied 1 month ago.
Neither works
Customer: replied 1 month ago.
I measured the voltage on both batteries with a DVM. They are both at 3.75 Volts
Customer: replied 1 month ago.
its not a battery problem
Customer: replied 1 month ago.
what else can I try?
Customer: replied 1 month ago.
how long do I have to hold those buttons down?
Expert:  Samuel White replied 1 month ago.

I typically hold them for about 20 secs.

Customer: replied 1 month ago.
ok. let me try again
Expert:  Samuel White replied 1 month ago.

The button combo is the end all be all that you can perform from home. So if that does not work you may have to attempt a warranty replacement.

Customer: replied 1 month ago.
its about 1 month out of warranty
Customer: replied 1 month ago.
holding for 20 seconds didnt work
Customer: replied 1 month ago.
what would be the easiest way to recover phone numbers in the cloud?
Expert:  Samuel White replied 1 month ago.

OH BOY thats no good. Hold on no second please

Customer: replied 1 month ago.
I use T mobile
Customer: replied 1 month ago.
holding
Expert:  Samuel White replied 1 month ago.

I was sent this from my Tmobile support team:

https://support.t-mobile.com/docs/DOC-29056

Customer: replied 1 month ago.
the procedure you sent only works if the phone can power up
Customer: replied 1 month ago.
the second part of it was the same procedure you gave me.
Expert:  Samuel White replied 1 month ago.

Read the second section starting at step 3

Expert:  Samuel White replied 1 month ago.

Correct that is the manufacturers reset options. If they do not work there is not a ton we can do to attempt to recover this unfortunately. I would try calling T mobile and see if they will still honor the warranty being that it is only 30 days. Let them know you tried the alternate factory reset to no avail.

Expert:  Samuel White replied 1 month ago.

I am sorry. It sometimes feels like our phones are made to stop after a warranty runs out :(

Customer: replied 1 month ago.
The logo never appears. besides i dont want to erase all of my contacts.
Customer: replied 1 month ago.
it does. This could be by design. I tried talking to T Mobile already but just got the run around. thanks for all of your help though.
Expert:  Samuel White replied 1 month ago.

Honestly at this point everything on the phone not backed up is there but accessible. The only option you have is to factory reset it. You can always reach out to LG but they will have you send it in and they will typically replace it not fix it. They would probably also charge you.

Expert:  Samuel White replied 1 month ago.

I am very sorry.

Customer: replied 1 month ago.
right now I would just like to retrieve the phone numbers from the SIM card. how would I do that?
Customer: replied 1 month ago.
factory reset doesnt erase the SIM?
Customer: replied 1 month ago.
I just got charged $25 by your company. I thought this was a 7 day free trial! Plus my phone still doesnt work!
Expert:  Samuel White replied 1 month ago.

The sim card does not carry any data. They used to but not anymore. If you had an sd card it would possibly have the information on it. I do not charge you anything I am a contracted expert. The sites customer can support you with an billing issues you have however.

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