I'm sorry about the issue. Can you please press and hold the power on / off button on your Amazon kindle fire device for about 30 seconds, then turn it back on and check.
Please reply at the box below to continue. Thank you,
I'm sorry. It looks like the system software is corrected, can you go to menu / settings -> Device option and reset it to factory settings and check?
Please let me know. Thank you,
If needed, please try:
Please let me know if there is any error or message, or if you are stuck at any step.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,