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Ask Viet - Android Tech Your Own Question

Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 34738
Experience:  Troubleshoot Android Devices.
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I can't get my book to open up. I am connectyed to wifi,

Customer Question

I can't get my book to open up. I am connectyed to wifi
JA: What's the make/model of your device? How old is it?
Customer: fire- Amazon... about 1 year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just today. I actually was able to get on earlier and when I tried later all I get is a black screen when I touch my book
JA: Anything else you want the Android expert to know before I connect you?
Customer: no just want my place in the book... thanks
Submitted: 8 days ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 8 days ago.


I'm sorry about the issue. Can you please press and hold the power on / off button on your Amazon kindle fire device for about 30 seconds, then turn it back on and check.

Please reply at the box below to continue. Thank you,

Customer: replied 8 days ago.
I already did that and it didn't change anything
Expert:  Viet - Android Tech replied 8 days ago.

I'm sorry. It looks like the system software is corrected, can you go to menu / settings -> Device option and reset it to factory settings and check?

Please let me know. Thank you,

Expert:  Viet - Android Tech replied 8 days ago.
  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset to confirm.
  4. Once the kindle is reset, followed the on-screen instructions in order to set up the kindle again and check.

If needed, please try:

  1. From Home, swipe down from the top of the screen and then tap Settings.
  2. Tap My Account (or Registration....)
  3. Then tap on option Deregister and confirm.
  4. Tap Register.
  5. Then tap on option If you already have an Amazon account.
  6. Then enter your Amazon account information, and then tap Register, and check.

Please let me know if there is any error or message, or if you are stuck at any step.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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