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Ask Answers by Eric Your Own Question

Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Will you be able to reset my password

Customer Question

will you be able to reset my password
Submitted: 1 month ago.
Category: Android Devices
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What password, to what account or device that is, do you need to reset?

I may be able to instruct you how to get it reset.

Customer: replied 1 month ago.
To my googel account on the S7
Expert:  Russell H. replied 1 month ago.

I have no power over your Google account myself.

Has the S7 always belonged to you?

Is the problem, simply put, that you cannot unlock it, log in to it, etc. ?

Customer: replied 1 month ago.
I can't unlock it
Expert:  Russell H. replied 1 month ago.

OK.

You can reset the device, but in that case you will be prompted for the original password ***** the Google account of the original owner.

Would that do you any good, do you think?