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Terry Parker
Terry Parker, Android Technician
Category: Android Devices
Satisfied Customers: 63
Experience:  Device Technician at Batteries Plus Bulbs
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My asus tablet is frozen and cannot even get it to do hard

Customer Question

my asus tablet is frozen and cannot even get it to do hard reboot
JA: What's the make/model of your device? How old is it?
Customer: Asus 7 in about 1 1/2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Have tried to reboot it but that does not work
JA: Anything else you want the Android expert to know before I connect you?
Customer: It has frozen on and off for past month but after period of time would work. Its frozen on the main pge but swipe area is frozen and whole face is frozen
Submitted: 10 days ago.
Category: Android Devices
Expert:  Russell H. replied 10 days ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

It sounds as if it has a heat-sensitive problem in its electronics. This would account for it working after being On (warmed up) for a period of time.

What problem does it currently have? I advise leaving it On, for at least 15 minutes, before trying anything further with it.

Let me know, please. I'd like to help with this problem.


Customer: replied 10 days ago.
Has not worked x 24 hours. Can get a start up screen but screen frozen. I was able to get a reboot icon but when tried to reboot just shut off and when able to open was no change
Expert:  Russell H. replied 10 days ago.

I'm sorry to hear that.

I have been called to go offline suddenly, and will not be able to advise you further (for now at least), so therefore I have Opted Out, opening the case to other Experts in this category.)

Customer: replied 10 days ago.
close request not happy with service.Can I get my deposit cancelled?
Customer: replied 10 days ago.
No thanks I would like my $5.00 hold returned. Got no response and don't like being run around
Expert:  Terry Parker replied 10 days ago.


My name is ***** ***** I will be your device technician for the day.

Expert:  Terry Parker replied 10 days ago.

So as far what you are saying there are few things you can try.

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