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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 15775
Experience:  Electronic Engineer
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I have a cruz reader R 102 with a password I cant remember &

Customer Question

I have a cruz reader R 102 with a password ***** cant remember & ive tried following steph to reset it but every time the android with the ! comes on I cant get to the reset screen
JA: What's the make/model of your device? How old is it?
Customer: idk how old got it at a tailgate sale
JA: How long has this been going on? What troubleshooting have you tried?
Customer: holding the power & volume up button
JA: Anything else you want the Android expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Android Devices
Expert:  ITPeter replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 1 month ago.

Try applying a firmware update to your R102 Reader - that should allow you to reset the password:

http://www.cruzreader.com/Article_814.php

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Customer: replied 1 month ago.
It is password ***** & I don't know password
Expert:  ITPeter replied 1 month ago.

Have you tried updating the firmware?

Customer: replied 1 month ago.
Hello I don't have password ***** unlock it to even update it.
Expert:  ITPeter replied 1 month ago.

You do not need to know the password ***** perform the update.

Expert:  ITPeter replied 1 month ago.

How to Apply the Firmware Update:

STEP 1: Download the update file and save it to an SD card.

STEP 2: Transfer the SD card from your PC to your Cruz.

STEP 3: Activate the update sequence, and wait for the process to complete:

A.) With the Cruz T301 powered off, press and hold the volume up button (keep holding), then press and hold the power button at the same time. Keep holding both buttons, the screen will read Cruz first, and then the Android robot and software package icons will appear on the screen with a progress bar.

B.) You may now release the buttons and allow the process to complete.

C.) When done, the Cruz load will reappear and the unit should then load normally. You can choose a new password.

Customer: replied 1 month ago.
Wrong Cruz model
Customer: replied 1 month ago.
Ok sorry I get it know I will do it when I get home
Expert:  ITPeter replied 1 month ago.

Ok!