How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ITPeter Your Own Question

ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 15441
Experience:  Electronic Engineer
Type Your Android Devices Question Here...
ITPeter is online now
A new question is answered every 9 seconds

I have a cruz reader R 102 with a password I cant remember &

Customer Question

I have a cruz reader R 102 with a password ***** cant remember & ive tried following steph to reset it but every time the android with the ! comes on I cant get to the reset screen
JA: What's the make/model of your device? How old is it?
Customer: idk how old got it at a tailgate sale
JA: How long has this been going on? What troubleshooting have you tried?
Customer: holding the power & volume up button
JA: Anything else you want the Android expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Android Devices
Expert:  ITPeter replied 11 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 11 days ago.

Try applying a firmware update to your R102 Reader - that should allow you to reset the password:

Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Customer: replied 11 days ago.
It is password ***** & I don't know password
Expert:  ITPeter replied 11 days ago.

Have you tried updating the firmware?

Customer: replied 11 days ago.
Hello I don't have password ***** unlock it to even update it.
Expert:  ITPeter replied 11 days ago.

You do not need to know the password ***** perform the update.

Expert:  ITPeter replied 11 days ago.

How to Apply the Firmware Update:

STEP 1: Download the update file and save it to an SD card.

STEP 2: Transfer the SD card from your PC to your Cruz.

STEP 3: Activate the update sequence, and wait for the process to complete:

A.) With the Cruz T301 powered off, press and hold the volume up button (keep holding), then press and hold the power button at the same time. Keep holding both buttons, the screen will read Cruz first, and then the Android robot and software package icons will appear on the screen with a progress bar.

B.) You may now release the buttons and allow the process to complete.

C.) When done, the Cruz load will reappear and the unit should then load normally. You can choose a new password.

Customer: replied 11 days ago.
Wrong Cruz model
Customer: replied 11 days ago.
Ok sorry I get it know I will do it when I get home
Expert:  ITPeter replied 11 days ago.


Related Android Devices Questions