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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31123
Experience:  Android Systems Specialist
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Windows 10 note seeing my note 2 saying it malfunctioned and

Customer Question

windows 10 note seeing my note 2 saying it malfunctioned and not recognized
JA: What's the make/model of your device? How old is it?
Customer: Samsung note 2
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since we got it I have tried changing the USB from power to file transfer but it wont see it
JA: Anything else you want the Android expert to know before I connect you?
Customer: it says connected as an installer
Submitted: 1 month ago.
Category: Android Devices
Expert:  Richard replied 1 month ago.

Hi there and welcome

can you please connect it to a different USB port and tell me if it then works on that please?

Thank you

Customer: replied 1 month ago.
we have and it is the same result
we have connected our note 7 with no problem
Expert:  Richard replied 1 month ago.

Thanks

Disconnect the Note 2

Can you go to settings, Applications, then swipe to the list all (or if you see more, press it and press show system apps).

Then locate Google Services Framework, press it and press Clear Data

Then restart the Note and tell me if it then connects correctly please.

Customer: replied 1 month ago.
any ideas other than to charge me more
Expert:  Richard replied 1 month ago.

I did not mention anything about charging me..... I gave you a second set of instructions to do...

Can you do these please?