Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
Joseph, to resolve this please follow the steps below:
1. Press and hold the power button on the Kindle for 30 seconds. 2. After the 30 seconds, release the power button. 3. Wait 2 minutes, then turn on your Kindle.
Let me know if that works?