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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I have a BLU phone smartphone. I am trying to do a hard

Customer Question

I have a BLU phone smartphone. I am trying to do a hard reset, but when I press the power button and volume it boots up to meta mode, how do I get it out of there?
JA: How old is the phone?
Customer: New, has marshmellow android on it
JA: How long has this been going on? What troubleshooting have you tried?
Customer: two days ago I did a reset using settings and taken the battery out and tried again to hard reset
JA: Anything else you want the Android expert to know before I connect you?
Customer: nope
Submitted: 13 days ago.
Category: Android Devices
Expert:  Jason Jones replied 13 days ago.

I am the person that will be helping you today.

What is the full brand and model name of your phone, please?

I will be standing by, looking forward to your response.

Thank you,

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