Android Questions? Ask Android Device Experts for Answers ASAP
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
This usually happens if the firmware/software is glitched. First we can soft-reset the tablet and see if it works or not. Press and hold down the Power button for full 40 seconds and this will reset the Kindle.
If that didn’t work then connect the Kindle to the power and press and hold down the Power button for 60 seconds continuously to reset it.
Please let me know if that didn't work, so we can continue troubleshooting