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Ask Ashik Your Own Question

Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 9926
Experience:  Personal Experience with many Android devices and versions
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My kindle fire is frozen -- can't access anything -- fully

Customer Question

my kindle fire is frozen -- can't access anything -- fully charged. Can't get part kindle fire on my tablet
JA: What's the make/model of your device? How old is it?
Customer: kindle fire -- about 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: tryed to boot it up about 2:00 am est -- still can't access anything
JA: Anything else you want the Android expert to know before I connect you?
Customer: I'd like to talk to someone -- ****************
Submitted: 1 month ago.
Category: Android Devices
Expert:  Ashik replied 1 month ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

This usually happens if the firmware/software is glitched. First we can soft-reset the tablet and see if it works or not. Press and hold down the Power button for full 40 seconds and this will reset the Kindle.

If that didn’t work then connect the Kindle to the power and press and hold down the Power button for 60 seconds continuously to reset it.

Please let me know if that didn't work, so we can continue troubleshooting