How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31326
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now
A new question is answered every 9 seconds

Why can't I use device manager to unlock my phone...I forgot

Customer Question

Why can't I use device manager to unlock my phone...I forgot my back up password ***** fingerprint entry
Submitted: 2 months ago.
Category: Android Devices
Customer: replied 2 months ago.
I have my Google account information but don't have that option on newer android
Expert:  Richard replied 2 months ago.

Hi there and welcome

If you click on Lock on www.android.com/devicemanager

You can then reset the password ***** your phone and use this

what happens when you do this?