Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
What is the brand/model of your phone please?
Once the reset process is done, your network settings will return to its factory default settings. Your iPhone will also automatically restart.
Then try reconnecting your iPhone to the network again.Follow the instructions below to reset your iPhone's network settings:
were you able to follow the steps above?