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Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 36634
Experience:  Troubleshoot Android Devices.
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I got my granddaughter a kindle and I don't remember the

Customer Question

I got my granddaughter a kindle and I don't remember the password6to exit free time.
My name is ***** *****
Submitted: 6 months ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Please try:

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset to confirm.

Please reply at the box below to continue. Thank you,

Customer: replied 6 months ago.
No help at all!
Expert:  Viet - Android Tech replied 6 months ago.

I'm sorry. Is there any issue? Did you see / try my steps?

We guarantee our service, so don't worry.

Please reply at the box below to continue. Thank you,

Customer: replied 6 months ago.
I tried your steps, the amazon Kindle in free time doesn't allow that because it's for a child and it's not a good idea to allow a child access to settings
Expert:  Viet - Android Tech replied 6 months ago.

Please press and hold the Power on / off butt on the kindle fire for about 30 seconds, then turn it back on and try again. Please let me know. Thank you,

Customer: replied 6 months ago.
Didn't work
Expert:  Viet - Android Tech replied 6 months ago.

Sorry, please click on the Amazon website below:

https://www.amazon.com/manageyourkindle

, and sign in with your Amazon account if prompted

, then there, click on Your Devices option

, then click on the problematic kindle there

, then click on option Deregister, and confirm, then check.

Please reply at the box below to continue. Thank you,

Customer: replied 6 months ago.
I thought that's where I was going when I got you. I'm done.
Expert:  Viet - Android Tech replied 6 months ago.

Did you try my last suggestion?

Can I connect remotely to your computer, so I can fix your Kindle directly through your computer for you?

Please reply at the box below; we guarantee our service, so don't worry. Thank you,

Customer: replied 6 months ago.
I don't have a computer. I have a kindle. Not a fire, a basic kindle. I read books. I have a phone that I can get on the Web if someone helps me. Thank you for your suggestions but they were no help at all.
Customer: replied 6 months ago.
My daughter figured it out. It's taken care of

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