I'm sorry about the issue. Please try:
Please reply at the box below to continue. Thank you,
I'm sorry. Is there any issue? Did you see / try my steps?
We guarantee our service, so don't worry.
Please press and hold the Power on / off butt on the kindle fire for about 30 seconds, then turn it back on and try again. Please let me know. Thank you,
Sorry, please click on the Amazon website below:
, and sign in with your Amazon account if prompted
, then there, click on Your Devices option
, then click on the problematic kindle there
, then click on option Deregister, and confirm, then check.
Did you try my last suggestion?
Can I connect remotely to your computer, so I can fix your Kindle directly through your computer for you?
Please reply at the box below; we guarantee our service, so don't worry. Thank you,