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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I have an fbi virus on my phone, im guess its this year but

Customer Question

I have an fbi virus on my phone
JA: How old is the phone?
Customer: im guess its this year but not the lastest model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: last night
JA: Anything else you want the Android expert to know before I connect you?
Customer: I was pressing down on the volume and power button, im at a screen that says FTM
Submitted: 23 days ago.
Category: Android Devices
Expert:  Richard replied 23 days ago.

Hi there and welcome

Can you tell me please the make and model of your phone?

And the exact message you are now getting when starting it please.

Customer: replied 23 days ago.
Andriod Zte and its on a FTM screen
Expert:  Richard replied 23 days ago.

ok, there are lots of ZTE models, which one is it? And is it the one with a removable battery?

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