Android Questions? Ask Android Device Experts for Answers ASAP
Hi there and welcome
What is the exact message you see on the screen of the Samsung now?
ok, you will have to reset the phone Kelli, it will remove all data from the phone and return it to new but this you cannot avoid. This is the whole reason for the security.
To do the reset
Then you can setup the phone again as new and use it like when you first received it
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
On which step did you get stuck Kelli?