Good morning. Hi there! My name is*****'m sorry that you're having this issue. It would be my pleasure to help you. Let's begin our troubleshooting with the basics. Let's make sure that Bluetooth is enabled on your device.
Turn Bluetooth on or off
From the home screen, tap and drag the status bar down.
Tap Bluetooth to turn the feature on or off.
Note: When enabled, the Bluetooth icon will turn green.
Please check this and let me know the results.