I'm sorry about the issue. What's the model of your device?
Please reply at the box below. Thank you,
Thank you. Do you mean the kindle paperwhite?
Thank you. Please try the following steps:
Please reply at the box below. Thank you.
If needed, after trying the above steps, press and hold the Power on / off button on the kindle for about 30 seconds, then turn it back on and check.
If needed, here is another solution:
- Go to the Amazon website below:
, then there, click on option Manage Payment Options
, and sign in with your email address and with your Amazon account password ***** prompted
, then there, you can click on your old card, then delete it
, then click on the option Add credit/debit card and fill out your new card information and Next /continue
, then click on option Mange 1-Click settings, then there, make sure the address and card are correct for your the section "Default Address and 1-Click Settings".
- Please let me know if there is any trouble following my steps above, or if it does not work, so I can troubleshoot the issue further.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,