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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Last week I changed password for Yahoo email account on my

Customer Question

Last week I changed password ***** Yahoo email account on my laptop. Now when I try to read new yahoo email on my device it doesn't recognize the new password ***** when I go to settings I don't understand what to change
Submitted: 2 months ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What's the error or message?

Is your Yahoo email still working on your laptop?

Does your laptop have Windows xp, vista, or 7 or 8 or 10? Or is it a Mac laptop?

What's the model of the device you are having issue with?

Please reply at the box below. Thank you,

Expert:  Viet - Android Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 2 months ago.
Still get email on laptop which is Windows Vista. Device is Kindle Fire from 2014
Expert:  Viet - Android Tech replied 2 months ago.

Thank you. What happens when you enter your yahoo password ***** the kindle fire? What's the error or message?

Can I connect remotely to your computer, so I can troubleshoot / fix your yahoo account through your computer first? Then it will work on the kindle.

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
when I attempt to read email on device and type in new password, it says "unable to set up account . Email address or password *****" . I already had an account on the device and am not trying to set up a new account. The email from earlier in the month still on the screen on the device.
Expert:  Viet - Android Tech replied 2 months ago.

Please press and hold the Power on / off button on the kindle for about 30 seconds, then turn it back on and check.

- When you go to the email settings on the kindle, does it let you update the password *****?

Please let me know. Thank you,

Customer: replied 2 months ago.
No----it still says password *****
Expert:  Viet - Android Tech replied 2 months ago.

Thank you. Is your new yahoo password ***** working at the yahoo.com website (either on the kindle fire and/or on the laptop)?

Can I connect remotely to your Windows Vista computer, so I can troubleshoot / fix your yahoo account settings through your computer first? Then it will work on the kindle.

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
you can connect remotely to the laptop.
Expert:  Viet - Android Tech replied 2 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=c3be295e-c162-42b7-8338-df857bc38c7c
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Android Tech replied 2 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,