Hi. My name is***** you for your question and the opportunity to assist.
Please unplug your router from power for 60 seconds and plug it back in and allow it to power back up.
While the router is unplugged, on your Kindle, hold or slide and hold the power button down for
45 seconds and release and restart the Kindle. Once the router is fully powered on check
on the Kindle if you can get connected.
The Kindle can only download books wirelessly so please disconnect any USB connection from it
to your computer.
Any update on this, Thomas?