I'm sorry about the issue. Can you please open the Settings app icon, then tap on Wi-Fi option, then what do you see there?
Please reply at the box below. Thank you,
Thank you. In Settings -> Wi-Fi, does it show a list of wireless network name(s), including yours?
Please press and hold the power on / off button on your Samsung tablet, then select the Restart option, then confirm Restart / yes.
, then open Settings -> Wi-Fi
, then tap on your wireless network name, then what does it show next? Please tell me the full message.
What's the brand / model of your internet modem / router device?
On your tablet, can you tap on your network name and connect?
(Do not use the store's wi-fi network name.)
I'm sorry; I did not know you are not having problem with your wi-fi.
What is the store name?
Have you been using this store's wi-fi successfully on your tablet recently?
And/or which wi-fi have you been using successfully on your tablet recently?
Please let me know. Thank you,
Open Settings -> Wi-Fi, then tap on the store's wifi network name, then tap on the option Forget if shown. Then tap on the store wifi network name again, then tap on Connect, then what happens?
Tap on the store wifi network name, then tap on Cancel. Then tap on the store wifi network name again, then tap on Connect. Then what happens?
Is there any other laptop or tablet or smartphone currently able to connect to that store wifi network name right now?
How is it going?
Please reply at the box below to continue. Thank you,