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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3150
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Thanks, I am checking the hard reset. Android 5.0 tablet,

Customer Question

Thanks, ***** ***** checking the hard reset.
JA: What's the make/model of your device? How old is it?
Customer: Android 5.0 tablet, mode QA-NXA101LTE116. One year old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This is a friend's who has low vision so I work on it sometimes for him. He was trying to delete some things the other day and got stuck in limbo. It keeps asking for the country I am in but won't let me use the next button.
JA: Anything else you want the Android expert to know before I connect you?
Customer: It also wants me to sign in to a WI FI network but I have Verizon.
Submitted: 9 months ago.
Category: Android Devices
Expert:  Jason Jones replied 9 months ago.

Hello,
I am the person that will be helping you today.

Are you wanting to hard / factory reset the device?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 9 months ago.
I believe that is what I need to do It is definitely stuck in limbo.
Expert:  Jason Jones replied 9 months ago.

I cannot find any such model of QA-NXA101LTE116.

May I ask for the model name, please?

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