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Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 36463
Experience:  Troubleshoot Android Devices.
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I allowed Samsung to install an update overnight while my S7

Customer Question

I allowed Samsung to install an update overnight while my S7 was on battery charge. The phone is now not operating. Blue light indicates battery fully charged, and there is a faint "SAMSUNG" visible on screen. No response to bottom screen button (won't wake up), and sleep/on-off side button is also non responsive.
Submitted: 6 months ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Please press and hold both the Volume Down and Power buttons on your phone for about 10 seconds, then check.

Please reply at the box below to continue. Thank you,

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