Hello,I am the person that will be helping you today.
I am sorry to report, but there is no way around this. If you do not have the correct password, the only option is to reset the phone, which will erase everything on it.
Is it asking for a pin, password, or google password?
I will be standing by, looking forward to your response.
If you signed up with Samsung online, you may be able to use your account to remove the pin.
You may log into your account at the following page: https://findmymobile.samsung.com/
- Log into the aforementioned page.
- Choose the "Unlock my screen" link.
- Tap the Unlock button.
Now the phone will be unlocked.
Were you able to get that going?