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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 30176
Experience:  Android Systems Specialist
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What is: this screen came up on kindle fire

Customer Question

what is: this screen came up on kindle fire as a message about 4 viruses damage "if you do not remoe the firus will cause severe damageto your phone...?"
"this Kindle Fire HDX 8.9 is infected with viruses & your browser is seriously damaged ... you need to remove viruses & make corrections immediately..."
"it is necessary ...remove & fix now..."
don't close window
***if you leave now, you will be at risk***
Submitted: 1 month ago.
Category: Android Devices
Expert:  Richard replied 1 month ago.

Hi there and welcome

It is a scam page, it tries to trick you, it is just a web page

Do the following please

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

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