How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Answers by Eric Your Own Question

Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

My phone reset itself and I can't sign in to google. It says

Customer Question

My phone reset itself and I can't sign in to google. It says enter email and password ***** previously synced to the phone. I did thar and it won't take it.
Submitted: 1 month ago.
Category: Android Devices
Expert:  GeekGal replied 1 month ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Let's check to make sure that your password ***** ***** for your Google account and that your account isn't locked or anything. You can check this by going to on your computer or tablet. Please try to login with your email address and password ***** let me know the results.

Customer: replied 1 month ago.
What do I go under
Customer: replied 1 month ago.
It works on my tablet
Expert:  GeekGal replied 1 month ago.

Good! Can you tell me what brand and model your android tablet is? Are you using the Google mail app on the phone?

Customer: replied 1 month ago.
On my phone. I can't set up my phone. It's a lg treasure lte
Expert:  GeekGal replied 1 month ago.

Thank you for that information. Is there any possibility that you used a different google account to setup the phone originally? From the Google setup screen do you see the option to skip? if so, please try that.

Customer: replied 1 month ago.
Forget it I'm taking it back to the phone place to fix it. You didn't help me with anything except took my money. What a joke.
Expert:  GeekGal replied 1 month ago.

I'm sorry that you are unhappy. I am doing my best to try to help. Have a great day!

Related Android Devices Questions