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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3150
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My phone reset itself and I can't sign in to google. It says

Customer Question

My phone reset itself and I can't sign in to google. It says enter email and password ***** previously synced to the phone. I did thar and it won't take it.
Submitted: 9 months ago.
Category: Android Devices
Expert:  GeekGal replied 9 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Let's check to make sure that your password ***** ***** for your Google account and that your account isn't locked or anything. You can check this by going to on your computer or tablet. Please try to login with your email address and password ***** let me know the results.

Customer: replied 9 months ago.
What do I go under
Customer: replied 9 months ago.
It works on my tablet
Expert:  GeekGal replied 9 months ago.

Good! Can you tell me what brand and model your android tablet is? Are you using the Google mail app on the phone?

Customer: replied 9 months ago.
On my phone. I can't set up my phone. It's a lg treasure lte
Expert:  GeekGal replied 9 months ago.

Thank you for that information. Is there any possibility that you used a different google account to setup the phone originally? From the Google setup screen do you see the option to skip? if so, please try that.

Customer: replied 9 months ago.
Forget it I'm taking it back to the phone place to fix it. You didn't help me with anything except took my money. What a joke.
Expert:  GeekGal replied 9 months ago.

I'm sorry that you are unhappy. I am doing my best to try to help. Have a great day!

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