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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36117
Experience:  Android Systems Specialist
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Please could you assist - I am trying to purchase a book,

Customer Question

Please could you assist - I am trying to purchase a book , but each time I click on buy , a message comes up saying that I do not have a valid credit card. I have checked it and updated it several times but I'm not coming right.
Submitted: 9 months ago.
Category: Android Devices
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and purchase a book.

Let me know the results please

Thank you

Customer: replied 9 months ago.
Hi Richard - I am doing as you instructed and I will let you know
Expert:  Richard replied 9 months ago.

Thank you

Customer: replied 9 months ago.
It still gives the same message - should I try again
Expert:  Richard replied 9 months ago.

No, I want you to do the following please.

Visit the page for your account on your computer -

Log into using your Amazon account (the same Amazon account you have registered on your Kindle)

On the right side select "Settings"

Under 'Kindle Payment Settings' (first option)

Click 'Edit Payment Method'

Change your credit card details.

Restart your Kindle and it will update

then try to purchase.

Let me know the results please

Customer: replied 9 months ago.
I have tried that - but no success , the strange part is that it I have managed to buy a book through Amazon on my laptop - it sends the book to my phone as well but not my kindle
Customer: replied 9 months ago.
Does any of this make sense ?
Expert:  Richard replied 9 months ago.

Ok, it looks to be the firmware on the Kindle, which model Kindle do you have?

Customer: replied 9 months ago.
I'm on my manage your contents and devices screen - how can I add on another device , because that would solve my problem
Expert:  Richard replied 9 months ago.

you need to do this on the Kindle itself by registering it, you did not tell me the model but to do this you either

  1. From Home, swipe down from the top of the screen, and then tap More.
  2. Tap My Account.
  3. Tap DeRegister.
  4. Then repeat and register

For most other Kindles

  1. From Home, tap the Menu icon, and then tap Settings.
  2. Tap Registration.
  3. In the Deregister Your Kindle dialog box, tap Deregister
  4. Then tap Register

And register it to the correct account

Let me know the results please

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