I'm sorry about the issue. Can you please press and hold the Power on / off button on your phone for about 30 seconds, then turn it back on and check?
- If that does not work, please remove the back cover of your phone, then remove the battery from the phone for about a minute, then reinstall the battery and cover. Then turn on the phone and check.
Please reply at the box below to continue. Thank you,
If needed, please click on the websites below for the instruction video on how to remove the back cover and battery from the phone:
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,