Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
you may do this from your computer, by clicking this link:
You'll enter your email address and submit any other security questions it asks of you.
Then go check your email, open the one from amazon, click on the link there, and it will take you to a new amazon site page where you will set a new password.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
Were you able to access that link?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.