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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Unfortunately google play has stopped on my cell phone

Customer Question

unfortunately google play has stopped on my cell phone
Submitted: 3 months ago.
Category: Android Devices
Expert:  Randy Boman replied 3 months ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy Boman replied 3 months ago.

Try these steps please>

Method 1:

Reset App Preferences

Step 1: Go to Settings .

Step 2: Tap on Apps or Application Manager.

Step 3: Tap on Menu ,and the Tap on Reset App Preferences .

Step 4: Tap on Reset Apps .

Step 5: Restart your Phone .

Method 2:

Clear the cache and data of the Google Play Store.

1. Go to Settings

2. Tap on Apps or Application Manager .

3. Select the "ALL" tab, Search for "Google Play Store" and tap to open it.

3. Tap "Force stop"

4. Tap "Clear cache"

5. Tap "Clear Data"

6. Now, Open Play Store.

Method 3:

Uninstall the Updates of Google Play Store

Step 1: Go to Settings .

Step 2: Tap on Apps or Application Manager .

Step 3: Scroll to All Tabs .

Step 4: Find Google Play Store and Uninstall the Updates of it .

Method 4:

Remove Google Account and re-add it .

Step 1: Go to Settings.

Step 2: Go to Accounts.

Step 3: Tap On Google.

Step 4: Tap on Gmail .

Step 5: Tap on Three Dots and Remove Account.

Step 5: Then add the account back to your phone.

Expert:  Randy Boman replied 3 months ago.

let me know if this works for you please...