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p0llinate
p0llinate, Engineer
Category: Android Devices
Satisfied Customers: 20471
Experience:  Android phone and tablet expert
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My kindle has a screen saying your battery is empty. I have

Customer Question

my kindle has a screen saying your battery is empty. I have charged it but no change. What can I do?
Submitted: 3 months ago.
Category: Android Devices
Expert:  p0llinate replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  p0llinate replied 3 months ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Customer: replied 3 months ago.
No change no tree appeared
Expert:  p0llinate replied 3 months ago.

You may need to repeat the process 4-5 times for it to take effect.

If the kindle still isn’t working properly, the next step will be a deeper level reset. Plug the kindle into computer via usb cable, leave it there for a few hours to charge via the computer, then press and hold power button for 60+ seconds, and release. The kindle will take 3-5 minutes to reload it's internal firmware. If it doesn't turn back on by itself, press power once to turn it on.

Customer: replied 3 months ago.
The suggestions for activating my kindle did not work. Any more steps?
Expert:  p0llinate replied 3 months ago.

You did the computer based charging and reset as well?
Which model kindle do you have?

Customer: replied 3 months ago.
My kindle will not come on even after I tried things suggested! Any more!? I tried to get on line on Amazonkindlensnd no help there.
Expert:  p0llinate replied 3 months ago.

Joyce, which model kindle do you have, and for how long have you had it?

Customer: replied 3 months ago.
It says on front amazonkindle and I have had it over 5 years
Expert:  p0llinate replied 3 months ago.

Thank you for the information.

Based on age alone, the kindle is past its service life, and all symptoms here after attempting these resets would confirm a hardware fault, at minimum a bad battery, which would have to be replaced.

It can be fixed, but for a kindle this age is not going to be practical to do so. It is about $40 for a kit to buy a new battery, if you are comfortable taking the kindle apart to replace it yourself, if taking it to a repair shops, it will be twice that. You can buy a brand new and updated model with a fresh warranty for as little as $50: http://amzn.to/2c90dxH

If you prefer to repair, I can help you with finding the proper battery, but I would recommend replacing it at this point.

When you receive your replacement kindle, once it is registered and connected to wifi, all of your existing books/purchases will sync to the new kindle, so you won’t lose any of the content you’ve previously purchased.

Best regards, ***** ***** for the news,

Nathan

Customer: replied 3 months ago.
Ok i think I will replace it
Expert:  p0llinate replied 3 months ago.

That would be my recommendation as well, Joyce.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Expert:  p0llinate replied 2 months ago.

Do you need more help with this, Joyce?

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