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p0llinate, Engineer
Category: Android Devices
Satisfied Customers: 19554
Experience:  Android phone and tablet expert
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My nook won't turn off, samsung 1 year old, just happened

Customer Question

my nook won't turn off
JA: What's the make/model of your device? How old is it?
Customer: samsung 1 year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just happened about 1/2 hour ago tried holding the ion off button in tried using the power cord
JA: Anything else you want the Android expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Android Devices
Expert:  p0llinate replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  p0llinate replied 1 month ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the nook. This is done by pressing/sliding and holding the power button for 30+ seconds, then release. Give the nook about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Expert:  p0llinate replied 1 month ago.

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