I'm sorry about the issue. Can you please press and hold the Power on / off button on your Kindle Fire tablet for about 30 seconds, then turn it back on and check?
- After doing the above step, what is showing on the kindle's screen now?
Please reply at the box below to continue. Thank you,
Can you please charge the kindle and hold the power on / off button hard and check? If you have any cover / case / keyboard on the kindle, please remove it first, and try again.
I'm really sorry. Was it dropped? Did any water get into it?
No, it does not matter if you let the battery run out or not. When you recharge, it should work. I'm sorry; it is hardware issue, but don't worry, Amazon will do warranty repair / replacement for you.
In the mean time, do you need help with reading your kindle books on a computer or tablet or smartphone, if you have?
I'm really sorry that you got a bad kindle. You can click on the Amazon website below to request warranty repair/replacement:
- If you need help with reading your current kindle books, if any, on a computer or tablet or smartphone, please let me know.
You can always get back to me later on as needed. Also, if you have any other electronics or computer question / issue, please let me know any time. Thank you very much for your patience.