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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 30223
Experience:  Android Systems Specialist
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I have an AXON ZTE from 2 months and just happened two days

Customer Question

I have an AXON ZTE from 2 months and just happened two days ago : I cannot turn on it!
The screen is dark !
Submitted: 1 month ago.
Category: Android Devices
Customer: replied 1 month ago.
This is not a battery issue!
Expert:  GeekGal replied 1 month ago.

Hi there Daniel. My name is***** am sorry that you are having this problem. I will do my best to assist you. Do you see any type of light at all on the screen? Perhaps a red status light? If so, this is caused by holding both the volume up and volume down while turning on the device. (this can accidentally happen with your fingers because it is directly across from the power button)
If the device shows a blank screen with a red light, hold the Power button for up to 15 seconds to restart the device. Be sure not to touch the volume control while you're doing it.

Expert:  GeekGal replied 1 month ago.

Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.

Customer: replied 1 month ago.
Hi Alison,
There is not any lights...and I cannot use the phone! :(
Customer: replied 1 month ago.
I tried to hold the power button a little more, even the android icon doesn't show up !
Expert:  GeekGal replied 1 month ago.

I'm so sorry. I was sure that was the problem, as it is such a common problem with this phone. I know that you said this wasn't a battery issue, however, would you be willing to plug it up to the charger for five minutes or so to see if any lights begin to flash then? Please try that and let me know the results.

Customer: replied 1 month ago.
I'm doing it and I will let you know.
Expert:  GeekGal replied 1 month ago.

OK. Thanks. Also, with it plugged into the charging cable try holding the power button down for about 15 seconds . This should force power on and off.

Customer: replied 1 month ago.
Played with the power button but nothing happened! I'm very frustrated!
Customer: replied 1 month ago.
The carcass become hot!
Customer: replied 1 month ago.
I had unplugged it !
Customer: replied 1 month ago.
Doesn't work....
Expert:  GeekGal replied 1 month ago.

I am terrible sorry to hear this. I am out of ideas. I am going to opt out in the hopes that another expert may have suggestions. You'll be notified via email as soon as another expert begins to work on your question. By the way, as it is only 2 months old, you may want to consider sending it in for warranty service. Have a great weekend!

Customer: replied 1 month ago.
Thank you Alison for your support!
Customer: replied 1 month ago.
Have a great long weekend !
Expert:  GeekGal replied 1 month ago.

You're very welcome. You too!

Expert:  Richard replied 1 month ago.

Hi there Daniel and welcome

Can you please connect the phone to your computer via the USB

Tell me if the computer detects it please.

Customer: replied 1 month ago.
Hi Richard,
After my discussion with Alison, yesterday I gave up and I send the phone to be examined and repair (hopefully).
Your help is appreciated! Thank you and have a great day!
Expert:  Richard replied 1 month ago.

No problem Daniel,

If you need anything else, please let me know

Thank you

Customer: replied 1 month ago.
I'd like to ask you, why I had been charged 28,24$ second time if the cell phone issue haven't been solved? I believe that it's an error!
Thank you
Expert:  Richard replied 1 month ago.

I do not see anything for payments

Please email customer service at***@******.*** and they can assist you with this.

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