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Even though I know this will probably annoy you and result in me getting a bad rating... the ONLY way to remove the pin is to reset the phone, which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data. If you could bypass it, then there would be no point to the pin.
If you wish as a small amount of customers do, you can rate me bad, get upset by my message and spend a lot of time trying to get around it, but you will only end up with the realisation you have to reset the phone, it is the only way.
Then when you have concluded this yourself, this is the process you do.
- Turn the Galaxy S5 off.
- Now press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
- Now use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
- Use Volume down again to highlight Yes – delete all user data and press Power to select it.
- Wait until you see the reboot system now option and then use the Power button to select it.
- When the S5 restarts it should be completely wiped and ready to set up again.
The device will restart.
You can then set it up again.
I then advise you install the app Dropbox on your phone as this will then backup your photos, films and files online so you can avoid losing this in the future.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.