Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Even though I know this will probably annoy you and result in me getting a bad rating... the ONLY way to remove the pin is to reset the phone, which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data. If you could bypass it, then there would be no point to the pin.
If you wish as a small amount of customers do, you can rate me bad, get upset by my message and spend a lot of time trying to get around it, but you will only end up with the realisation you have to reset the phone, it is the only way.
Then when you have concluded this yourself, this is the process you do.
The device will restart.
You can then set it up again.
I then advise you install the app Dropbox on your phone as this will then backup your photos, films and files online so you can avoid losing this in the future.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Can you tell me please which person said this? As I can see why this is the case and all communications with you are recorded, so we can see why this was done.
ok, this was the only thing said...
Which is the standard introduction, nothing is ever said about the question as thats what I do...
my daughter was in a wreck and can't speak , her Samsung S5 is locked and I don't know the passwork so I can get her pmessages and photos off of it .how can I unlock her phone?JA: How old is the phone?Customer: 2014 is when she got itJA: What troubleshooting have you tried?Customer: Holding the volume up and turning it on ,plus the bottom bar bottom at the same time after I turn the power offJA: OK. To minimize me, please click the down arrow at the top right corner of this box.Customer: okJA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?Customer: I think that's it
If you do not wish to pay for the information I provided you, thats up to you of course, but no one would have made the promise to get around this as it is not possible.
But you can of course get a refund via my link below
no problem and all the best