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Answers by Eric, Developer
Category: Android Devices
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Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Put new battery in kindle and went to 1600 and having

Customer Question

put new battery in kindle and went to 1600 and having problems to downloading my books from amazon is their something I can do it is a paperwhite it keep going on qued or connection required but didn't have any problems before
Submitted: 1 month ago.
Category: Android Devices
Expert:  Randy Boman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Is the Kindle connected to wifi?

Try this on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • Then try connecting to Wi-Fi
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network .
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.

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