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Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I cannot get connected to wi fi on my kindle fire it says

Customer Question

I cannot get connected to wi fi on my kindle fire it says authentification problem in red
Submitted: 8 months ago.
Category: Android Devices
Expert:  Cris replied 8 months ago.

Hi, thanks for using JustAnswer.com I am Cris.

Can you tell me if you have connected any other devices using the same password?

Customer: replied 8 months ago.
my desktop
Expert:  Cris replied 8 months ago.

Can you do a power reset of your Kindle to flush out any connections. Press and hold the power button for 20 seconds the device will shut off and then turn back on. When it does try to re-connect and let me know the outcome.

Customer: replied 8 months ago.
it comes back authentication problem(in red) when I did reset
Expert:  Cris replied 8 months ago.

It seems you have the wrong password. Does your PC have a Wireless connection setup?

If so what version of windows are you using 7, 8 or 10?

Customer: replied 8 months ago.
No I have wireless but not desk top not 10 I think 8
Expert:  Cris replied 8 months ago.

Do you have a laptop with wireless connection? The reason I ask is because we need to verify the password ***** have.

Who is your internet service provider?

Customer: replied 8 months ago.
I do not have a laptop I have a desk top my provider is New Knoxville Telephone Co . New Knoxville Ohio 45871 nktelco.net
how do I find my password ***** my kindle ? Thank you
Expert:  Cris replied 8 months ago.

Does the wireless router have a label which states Wireless Key or WEP Key?

Customer: replied 8 months ago.
6the routers given name is ***** ***** desk top computer phone and tv are all hooked up to this the paper I have says
Linksys: ChicoRod
Ip address :192.168.1.1
username : admin the physical router does not say any of those things
Password:chico$rod1
ssid name :chicorod
wpa2 key : allow me access chico
Expert:  Cris replied 8 months ago.

Would it be possible to do a remote connection so I can log into your router and verify the password?

Customer: replied 8 months ago.
I am done with this we are getting no where I am going to buy an I pad and throw the kindle in the trash . Thank you
Expert:  Cris replied 8 months ago.

If you have the incorrect password ***** will have the same issue.

We need to verify you have the correct password. Authenticationfailed means the password ***** ***** recognized by the router.

Customer: replied 8 months ago.
I will call my cable company in the a.m. and have them come out and fix this . For free Thank you
Customer: replied 8 months ago.
I am sorry to wasted both our times

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