My name is***** will try my best to help you with your question.
You will need to sign into your Google account and start the transfer/sync process again :
Let me know if that works?
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What version of Android is your phone using?
Yes, please allow me just a few minutes to prepare some information for you..
Ok, I've been looking into this, and there doesn't seem to be any way to sync groups using gmail contacts. You will need to try making an identical contact in phone mode and sync them together again.
Can you still view those contacts if you log on to your google account at
To uncompress the archive files, try right-clicking on the downloaded file and you should see an unzip option...
What options do you see when you right-click on the archive file?
What operating system are you using?
Would you prefer remote assistance for this?