My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Try this first please>
Let me know if this works please.
Unfix the rubber strip on the right-hand side of the device.
• Unscrew the removable cap of the stylus – it will serve you as a
Note: The Reset button can also be accessed with any thin
object such as a paper clip
okay, try pressing the on/off button for 20 seconds please.
Try removing the battery for about 1 minute. Then reinsert the battery.
Unfortunately those are the only options.
Removing the battery is a hard reset, and holding the power button is also a way to clear the residual power in case of a glitch with the firmware.
I will check and see if there is another button combination however I believe the reset button is the only one. Some models have the power button and reset button at the same time for a factory reset.