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Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 36463
Experience:  Troubleshoot Android Devices.
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My kindle says I'm not connected to wifi and yet it shows I

Customer Question

my kindle says I'm not connected to wifi and yet it shows I am connected,
help
Submitted: 7 months ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 7 months ago.

Hi,

I'm sorry about the issue. After restarting the kindle, what happens when you connect to your wireless network name in the Wi-Fi / Wireless settings on the kindle? Is there any error or message?

What's the wi-fi / wireless network name you are connecting the kindle to?

What's the model of your kindle? Does it have touchscreen?

Please reply at the box below. Thank you,

Expert:  Viet - Android Tech replied 7 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 7 months ago.
the kindle recognizes network, and connects, I have full arch showing strong signal, yet when trying to view web sites it says no connection
Expert:  Viet - Android Tech replied 7 months ago.

Thank you. What's the model of your internet modem / router device?

What is the network name you have connected the kindle to?

What's the model of your kindle? Does it have touchscreen?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
I have a kindle fire with touchscreen
why do you need my internet info?
Expert:  Viet - Android Tech replied 7 months ago.

I'm sorry; I'm not asking for your wireless network password; I'm asking if you are connecting the kindle fire to the correct network name or not.

Who's your internet service provider?

What's the model of your internet modem / router device?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
I am connected to my home router & yes I'm using the correct password ***** it's says CONNECTED
yet I can't surf
Customer: replied 7 months ago.
I am on the internet now, I've got cable connection for TV, but not working for kindle
Customer: replied 7 months ago.
I use Comcast cable for internet
Expert:  Viet - Android Tech replied 7 months ago.

I'm sorry; I understand, some people connect the kindle fire to general network names, such as xfinitywifi or attwifi; that usually does not work, so that's why I'm asking to confirm.

When did this issue first occur?

So when you select your network name, it asks for password, then you enter it.

Can you please press and hold the power on / off button on the kindle fire for about 30 seconds, then turn it back on and check?

Please let me know. Thank you,

Customer: replied 7 months ago.
I haven't used my kindle in quite awhile, months. but it did work before without issues
Expert:  Viet - Android Tech replied 7 months ago.

Thank you. Can you please press and hold the power on / off button on the kindle fire for about 30 seconds, then turn it back on and check?

Please let me know. Thank you,

Customer: replied 7 months ago.
i turned it on says I'm connected to home networks, taking forever to load movie or goodreads,
Expert:  Viet - Android Tech replied 7 months ago.

It seems it's working, but it's slow?

Can you please disconnect the power cord from your internet modem/router device for a couple of minutes, then re-connect

, then press and hold the power on / off button on the kindle fire for about 30 seconds, then turn it back

, then go to the Wi-Fi / Wireless setting on the kindle fire, then tap on your network name, then tap on the Forget option

, then tap on your network name again (which should be the same as the wireless / network name (SSID) name at the back / bottom of your comcast internet modem / router device), and connect and check. (The wireless / network password ***** be at the back / bottom of the modem / router device also.)

Please let me know. Thank you,

Expert:  Viet - Android Tech replied 7 months ago.

After trying the above steps, is the kindle fire working now? Or is there still any issue?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Android Tech replied 7 months ago.

If needed, here is another solution:

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options (or Device), and then tap Reset to Factory Defaults.
  3. Tap Reset (or Yes / OK) to confirm.
  4. Follow the on-screen instructions in order to re-set up your kindle fire.
    Note: Always connect the kindle fire to your correct network name (SSID) and password.

When you are available, please reply at the box below to continue; I will troubleshoot the issue further as needed. Thank you for your patience.

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