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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 16875
Experience:  Android technician
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My phone is set on emergency calls only model 55605, 6

Customer Question

my phone is set on emergency calls only model 55605
JA: How old is the phone?
Customer: 6 month
JA: What troubleshooting have you tried?
Customer: off/on removed battery that's about it
JA: The Android expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: on
Submitted: 6 months ago.
Category: Android Devices
Expert:  Josh replied 6 months ago.

Hi!

1. Turn off your Coolpad Quattro 4G phone and pull out battery and reinsert it after a few seconds.

2. Press and hold both Volume DOWN + UP and hit POWER button until "Recovery mode..." showing on the screen.
When the triangle with an exclamation mark appears touch the HOME touch key to enter Recovery menu.

3. Select Factory reset /wipe data. (scroll down with VOL down.)

4. Select with power.

5. Scroll down to Yes -- delete all user data. Press power to confirm.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 6 months ago.
i did as you replyed and it always goes back to the beganing
Customer: replied 6 months ago.
it is stiil set to emergency
Expert:  Josh replied 6 months ago.

Unfortunately, that means your phone has hardware failure which means it needs to be replaced. The good news is that it is less than 1 year old so it will be replaced for you.

Please take your phone to MetroPCs and let them know that your phone has hardware failure.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.