Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
e-Books have to be downloaded to the Kobo e-reader tablet before they can be read from it.
I am not sure how to advise you at this point. What is the past history of this particular Kobo device? was it formerly stocked with books readable and stored on it? Did it have a problem, was it repaired, did you reset it, etc.?
I'm glad to hear that a solution has been reached, by whatever means.
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