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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 16050
Experience:  Android technician
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How do I get amazon services back on my kindle?

Customer Question

how do I get amazon services back on my kindle?
Submitted: 3 months ago.
Category: Android Devices
Expert:  Josh replied 3 months ago.

Hi Eileen,

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 3 months ago.
it's not working ,Josh
Expert:  Josh replied 3 months ago.

Eileen,

What exactly is not working? What is not appearing on your Kindle?

Customer: replied 3 months ago.
Amazon services are temporarily unreachable,network unreachable,can not purchase a game for my kindle
Expert:  Josh replied 3 months ago.

Are you connected to your home Wi-Fi?

Customer: replied 3 months ago.
Expert:  Josh replied 3 months ago.

Which Kindle model do you have?

Customer: replied 3 months ago.
I don't Kindle Fire I belive it's 5 or 6 years old
Expert:  Josh replied 3 months ago.

Look here: http://www.oberondesign.com/pages/identify-your-kindle-model

Look at the images to see which model that you have