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Greg A.
Greg A., Engineer
Category: Android Devices
Satisfied Customers: 8102
Experience:  Engineer / Consultant
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I have 3 L 403- phone bases. The phones are mixed up and I

Customer Question

I have 3 L 403- phone bases. The phones are mixed up and I don't know how to get them back to their original bases.
Submitted: 3 months ago.
Category: Android Devices
Expert:  Greg A. replied 3 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Make (brand) & Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base.

2) What is the AGE of this system?

3) WHEN did this issue first begin?

Thanks

Customer: replied 3 months ago.
Model L403 VT0910042151G Motorola DECT 6.0 cordless phones with answering machines
Expert:  Greg A. replied 3 months ago.

Hi again and thanks for that make & Model.

OK - I noticed you mentioned "out of range" being displayed.

Is that happening on ALL THREE of the handsets?

Also,

2) What is the AGE of this system?

3) WHEN did this issue first begin?

Customer: replied 3 months ago.
It is happening on all 3 sets.
Don't know when we got them. Had them quite awhile.
Just happened today when one phone was lost( the one with the answering machine) and I found it and tried to get it to work but it wouldn't so I have all 3 phones together and they say searching and out of range.
Expert:  Greg A. replied 3 months ago.

OK - thanks for that.

Since ALL handsets are doing the same thing, we must assume that this is an issue with something that is common to ALL handsets. That one thing would be the MAIN base unit of the system.

So what I would do FIRST is to disconnect the power adapter from the MAIN base unit - and leave it disconnected for AT LEAST 2 minutes, and then reconnect the power adapter, and place ANY of the handsets on that MAIN base unit (as if to charge) , and WAIT about 1 minute - to see if the handset "reconnects" to the main base.

Please give that a try and let me know what happens.

Thanks, ***** *****

Customer: replied 3 months ago.
I tried all 3 phones and they all said searching - out of range. I disconnected to the wall & uuplugged it and took everything off off of the back of the recorder.
Customer: replied 3 months ago.
Still didn't help.
Expert:  Greg A. replied 3 months ago.

Hi again,

OK - when you say "all 3 phones", does that mean that you tried disconnecting the AC power adapters from all 3 phones?

And did that include the MAIN BASE UNIT (the LARGER base)?

Thanks

Customer: replied 3 months ago.
I only disconnected the main base that has the recorder on.
Expert:  Greg A. replied 3 months ago.

Thanks for that confirmation.

OK - hopefully the main base unit has not been hit by a power glitch or something like that - which could have caused a failure.

Let's try a FULL system reset. This will take a bit longer (about 15 minutes), but its worth a try. I have the process below.

Cordless system "reset" procedure. This is done by following the steps below.
============================
1) Remove the batteries from ALL handsets in the system.
2) Remove the phone cord from the main base unit AND the phone jack in the wall.
3) Remove the AC power adapter plug from the main base unit AND remove the AC adapter from the power outlet.
4) WAIT 15 minutes. This allows any "stuck" conditions in the components to clear.
5) Reconnect the batteries in all handsets.
6) Reconnect the phone cord between the main base and the phone jack in the wall.
7) Reconnect the AC power adapter plug in the main base unit and then plug the AC adapter into the wall power outlet.
8) Wait 30-60 seconds for the system to reinitialize.
9) Test each handset for proper function.
10) Test each function of the main base unit (answering system, caller id, etc.).
============================

Please give these things a try and let me know what you find or if you have more questions.

Thanks, ***** *****

Expert:  Greg A. replied 3 months ago.

Hi again,

I didn't see a response from my last suggestion, do I wanted to follow up and see if that worked for you.

Please let me know what happened, or if you have any more questions.

If this has answered your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.
You should see some "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.

Thanks, ***** *****
--. .-
(im)

Expert:  Greg A. replied 3 months ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)