Hi! My name is ***** ***** I'm happy to help!
The only way to recover your phone is to reset to factory. This will lose your apps and phone settings, photo and music files should not be effected.
1. Turn off the phone.
2. Hold down the home button below the screen, the volume UP button at the same time.
3. Choose wipe data/factory reset
4. When done, choose 'Reboot system'.
If you need a visual guide, follow this tutorial: https://www.youtube.com/watch?v=X733rbbCcNI
You need to select wipe data/factory reset. Use the volume buttons to move up and down.
When you are highlighted on the correct line, press the power button to select that option.
A phone cannot factory reset itself with this bootloader menu. You have to load into this menu.
Use google account recovery if you need access to your google account: https://www.google.com/accounts/recovery/
Turn the phone off again, press the 3 buttons to get back into recovery. Choose wipe data cache, then choose factory reset again. After that, choose reboot system.
Perhaps the phone was originally setup with another google account?
ello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.
You have tried many email addresses and passwords, and none of them have worked. There is only one email address that will work to register our device, and that is the email address that you used to register your device. The only password ***** will work to register your device after a factory reset is the password ***** you used when you originally registered your device. If you have changed your password ***** access your email account, the new password ***** ***** on the Google email server. You cannot use the new password ***** register your Android device, because the original password ***** ***** in your account on the Google registration server.
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