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Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 9546
Experience:  8+ years of professional experience
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I bought a Google Android 4.4 tablethe and just received it

Customer Question

I bought a Google Android 4.4 tablethe and just received it yesterday. When I opened the package I immediately charged it. Once the battery was at 28% I connected to my WiFi hotshot on my phone to add my Google account the battery went down to 1% after extended use. The problem is I've had it plugged in for 8 hrs. Trying various cords and chargers but I can't even get a charging symbol on the screen. No power at all.
Submitted: 3 months ago.
Category: Android Devices
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I'm frankly not sure how to interpret what you are asking about. May I offer all of my thoughts on the case thus far?:

1: Either, the initial less-than-maximal charge was slightly damaging, or

2: the tablet is simply defective from the vendor or store, and it was in no way your fault at all that it has, apparently, failed.

I really am not sure which is the case, but as far as practical considerations are concerned, you should

A: examine the charging system, for anything old, weak, or dirtied (enough to obstruct charging.)

B: consider whether *any* light, etc., is appearing on the screen, or at least a power/charging light is lit, after another 6 hours of *continuous* charging with the newest charging cord and adapter available.

If the charging system is new and clean (esp. the jacks/plugs and their metal contacts) and the cables are new and unstressed, and you also get no signs of life whatever after another 6 hours *continuous* charging, and after that the tablet fails to turn On even briefly when you attempt to start it up... then you have a defective tablet, from the vendor or store, quite evidently, and should pack it up and return it for an exchange (for an equal or equivalent tablet) or a refund.

(If it comes to its being a failed tablet, I advise packing it up and returning it very promptly. The return/exchange arrangement expires quite soon after purchase - the exact term of time being dependent upon the vendor or store. But it is usually short, at most 2 weeks, sometimes only 1 week, after purchase date.)

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

Customer: replied 3 months ago.
I appreciate you answering my question. Your advice is pretty my what I had already come up with myself but I was hoping there may be some piece of information I didn't have. Problem is I ordered it online from China. I have contacted the company and there's a 30 day return policy. However I'd really like to figure this out so I can use it. Since it worked great upon start up I'm thinking it wasn't damaged in shipping. No lights at all now. Could it be the Samsung quick charger?
Expert:  Russell H. replied 3 months ago.

The battery may have failed. China manufacture is cheaper, sometimes, for a very rational reason: the quality control is hastier and poorer. I could tell you tales... but no matter.

The thing is: try what I advised for another 6 hours. That is most likely to be remedial to the system.

If it stays dead after that, it *is* dead. (But, just in case, be sure to fully charge up, before first use, any tablet you get, hereafter.)

Customer: replied 3 months ago.
The original charger. Came with a travel adapter. I was wondering if possibly Imore not using it correctly?
Expert:  Russell H. replied 3 months ago.

How are you using the original charger, and the travel adapter?

Ideally, you would use the original charger, and *not* use the travel adapter. Travel adapters are for other voltage levels. Using it wrongly could result in damage to your tablet, yes.

But, have you used the travel adapter yet at all? if not at all, it was rightly done to have avoided use of it until you were in a foreign country.

Customer: replied 3 months ago.
The original charger came with a travel adapter because I ordered it from the US. The charger wouldn't plug in to any outlet I've ever seen without the adapter. I suppose to the makers in China I am in a foreign country
Expert:  Russell H. replied 3 months ago.

I see. So did you set the travel adapter correctly from the first?

Remember, when considering that, the way the tablet did indeed charge up to (as you have said) 28 %. That is a sign that the initial configuration was the right configuration.

*If* it had been wrong, your tablet would have blown out immediately!

Did you change that configuration, since then?

Customer: replied 3 months ago.
No. I simply switched to USB charging the thought process being that a more direct connection would be best
Expert:  Russell H. replied 3 months ago.

A USB port is a USB port. Their voltage is according to a standard: 5 Volts, period.

So the USB port charging attempt didn't harm it - if the source was USB also.

I think it's pretty sure it was simply a defective tablet (probably, a battery that went kaput even before fully put into use.) Return it with an easy conscience, essentially. Get another one, charge it up fully at the first charge, see how long it lasts.