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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9264
Experience:  Android Tech
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My kindle has a yellow box around it.It won't let me log on.

Customer Question

My kindle has a yellow box around it.It won't let me log on . The sealer says to go to setting and change the language ,text to speech,then download additional voices. I have tried but that yellow box is stoping me .What do I do
Submitted: 4 months ago.
Category: Android Devices
Expert:  Randy Boman replied 4 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this. That is the accessibility feature.

Try these steps please.

To turn off Explore by Touch and/or Voice Guide (Screen Reader):

On the kindle

Swipe from the top with two fingers separated
Tap on More twice
Tap on Accessibility twice
Explore by Touch - turn Off
Voice Guide - turn Off

Customer: replied 4 months ago.
It still won't work.the yellow box is still there
Expert:  Randy Boman replied 4 months ago.

Okay, it may be a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release. Then try the above steps again.

Expert:  Randy Boman replied 4 months ago.

Swipe from the top with two fingers separated
Tap on Settings twice
Tap on Accessibility twice
Explore by Touch - Off
Screen Reader - Off

Customer: replied 4 months ago.
I give Randy a 0 because I spent 26 dollars and his advice did not work.
Expert:  Randy Boman replied 4 months ago.

I will continue helping you.

Which model is your Kindle?

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