Hi Barbara ,
My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.
Is this for your Google account?
Okay, what is the Yahoo email address please?
Okay, thank you. For security purposes what is the last 4 digits of the phone number on the account that ends in 38?
Okay, I sent an account key via text to that number to Verify the account. Let me know what the key is please.
Okay, I sent another one. Let me know what the key is please.
Okay, please use this as your password ***** access your account.
Did that work for you?
Okay, are you on your yahoo mail page?
Okay, try powering off your device then power on and try again please.
I am glad to help.
Did you use hpdh8334 as your password?
It is working on my end.
Okay, click on the link below and try logging in please-
PLEASE Click here
The Yahoo account is the one we just changed.
It is hpdh8334
What is the account you can't access?
Okay are you trying to order a book on your Kindle?
Okay, which screen on your Kindle is asking for the password?
Okay, each app has a different password ***** though it uses the same yahoo email address.
I am sorry for the confusion. Give me a little time and I can set all of password ***** be the same.
Are you able to access your Facebook app on the Kindle?
Okay, is there an app that you can't access now?
Yes, that should work on the Yahoo. I see where you have a Charter email account also.
It is an e-mail, it has Charter.net on the end.
This sounds like you have a different account, that is not your yahoo account. I have set the password ***** the Yahoo email. Are you sure that is the account on the Kindle that you need help with?
Hi Barbara, thank you for your patience. Try the hpdh8334 now please.
did that work for you?