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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9255
Experience:  Android Tech
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I am having a problem because I forgot my password and I

Customer Question

I am having a problem because I forgot my password ***** I don't know how to change it.
Submitted: 4 months ago.
Category: Android Devices
Expert:  Randy Boman replied 4 months ago.

Hi Barbara ,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

Is this for your Google account?

Customer: replied 4 months ago.
It is my yahoo account.
Expert:  Randy Boman replied 4 months ago.

Okay, what is the Yahoo email address please?

Customer: replied 4 months ago.
Expert:  Randy Boman replied 4 months ago.

Okay, thank you. For security purposes what is the last 4 digits of the phone number on the account that ends in 38?

Customer: replied 4 months ago.
7138
Customer: replied 4 months ago.
Your message didn'tcome thru clearly.
Expert:  Randy Boman replied 4 months ago.

Okay, I sent an account key via text to that number to Verify the account. Let me know what the key is please.

Customer: replied 4 months ago.
I lost the message
Expert:  Randy Boman replied 4 months ago.

Okay, I sent another one. Let me know what the key is please.

Customer: replied 4 months ago.
DBAMBCYK
Expert:  Randy Boman replied 4 months ago.

Okay, please use this as your password ***** access your account.

hpdh8334

Expert:  Randy Boman replied 4 months ago.

Did that work for you?

Customer: replied 4 months ago.
is this considered my new password ***** do I change it at a later date
Customer: replied 4 months ago.
No this did not work
Customer: replied 4 months ago.
It still comes up incorrect password
Customer: replied 4 months ago.
I have double checked to make sure wi-fi is on and connected.
Expert:  Randy Boman replied 4 months ago.

Okay, are you on your yahoo mail page?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
It is still waiting for a password
Expert:  Randy Boman replied 4 months ago.

Okay, try powering off your device then power on and try again please.

Customer: replied 4 months ago.
Okay I have powered back up and am on e-mail
Customer: replied 4 months ago.
I only have 32% power left if you can help me. Sorry taking your time but needed help
Expert:  Randy Boman replied 4 months ago.

I am glad to help.

Did you use hpdh8334 as your password?

Customer: replied 4 months ago.
It still isn't accepting it. Why is it so hard to change a password?
Expert:  Randy Boman replied 4 months ago.

It is working on my end.

Customer: replied 4 months ago.
It is still not accepting it on this end. hpdh8334 is that right
Expert:  Randy Boman replied 4 months ago.

Yes

Customer: replied 4 months ago.
It is still coming up as an incorrect password
Expert:  Randy Boman replied 4 months ago.

Okay, click on the link below and try logging in please-

PLEASE Click here

Customer: replied 4 months ago.
Okay so I have lost the password ***** set up for my [email protected] com I now have to go in and change that as well. This has cost me $36 for a lot of nothing.
Expert:  Randy Boman replied 4 months ago.

The Yahoo account is the one we just changed.

It is hpdh8334

What is the account you can't access?

Customer: replied 4 months ago.
Ok that is working with he hdph8334 sorry. Just nothing is changing on my kindle it is still coming up incorrect password. I am really getting confused.
Expert:  Randy Boman replied 4 months ago.

Okay are you trying to order a book on your Kindle?

Customer: replied 4 months ago.
No I just use my e-mail, facebook and so on I have a lot of time I spend out of my home and I really need my Kindle.
Expert:  Randy Boman replied 4 months ago.

Okay, which screen on your Kindle is asking for the password?

Customer: replied 4 months ago.
e-mail and that stop s me from facebook and others I use.
Expert:  Randy Boman replied 4 months ago.

Okay, each app has a different password ***** though it uses the same yahoo email address.

Customer: replied 4 months ago.
I guess I just don't understand. That is okay I am about to give up on everything. Thank you for your time.
Expert:  Randy Boman replied 4 months ago.

I am sorry for the confusion. Give me a little time and I can set all of password ***** be the same.

Customer: replied 4 months ago.
Okay I will wait.
Customer: replied 4 months ago.
How much longer will this take?
Expert:  Randy Boman replied 4 months ago.

Are you able to access your Facebook app on the Kindle?

Customer: replied 4 months ago.
I can now.
Expert:  Randy Boman replied 4 months ago.

Okay, is there an app that you can't access now?

Customer: replied 4 months ago.
I am still fworking on signing into e-mail That is still saying password ***** I tried again with hpdh8334 and I cannot get in. Does this password ***** apply to entering bdgcrafter. This is just not working on Kindle e-mail
Expert:  Randy Boman replied 4 months ago.

Yes, that should work on the Yahoo. I see where you have a Charter email account also.

Customer: replied 4 months ago.
I don't understand what that is. What is a Charter email account.
Expert:  Randy Boman replied 4 months ago.

It is an e-mail, it has Charter.net on the end.

Customer: replied 4 months ago.
I still don't understand what that mean. Please explain what that means. Is it everlasting. If so why cant we get this taken care of so I can sign into my e-mail It has been over three hours and I still cannot get into my e-mail.
Customer: replied 4 months ago.
Just get this worked out so I have a password ***** my e-mail. Lets do what it takes to get it done.
Customer: replied 4 months ago.
Can you check to make sure that the only phone number on this account is(###) ###-####
Customer: replied 4 months ago.
Do you know how much longer this is going to take now? I went in and put in that I forgot my password ***** a phone # came up that had the last 2 digits as --75.
Customer: replied 4 months ago.
What is taking so long, There must be an answer to this .
Expert:  Randy Boman replied 4 months ago.

This sounds like you have a different account, that is not your yahoo account. I have set the password ***** the Yahoo email. Are you sure that is the account on the Kindle that you need help with?

Customer: replied 4 months ago.
I don't understand. This Kindle was a Birthday gift and set up at my house. Why would it be a different account. I am really confused . Could you just give me what I need for a Password. I will talk to the lady that gave it to me for my Birthday and see if she knows what is going on.
Customer: replied 4 months ago.
If you set the password hpdh8334 it still is not working.
Customer: replied 4 months ago.
Is there such a thing as just wiping this clean as they do some phones and resetting the whole thing up under a new account. Like they referbish phones. Thank you for your time . If that is all we can do. I will just have to save up for a new kindle. But that password ***** does not work.
Expert:  Randy Boman replied 4 months ago.

Hi Barbara, thank you for your patience. Try the hpdh8334 now please.

Expert:  Randy Boman replied 3 months ago.

did that work for you?