Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, Loretta.
What do you mean by not recognized?Did you download the software yet?
OKay, I'll guide you through,
Go into the kindle menu and tell me the first few digits of the serial number, B003 or B002
Do you need more help with this?