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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I need to update my kindle serial # B003B0A294744620 so I

Customer Question

I need to update my kindle serial # B003B0A294744620 so I can connect to the internet to download books. Software Version: Kindle 2.5.3(490488060)
Submitted: 7 months ago.
Category: Android Devices
Expert:  p0llinate replied 7 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, Loretta.

What do you mean by not recognized?
Did you download the software yet?

Customer: replied 7 months ago.
No I have not been able to find out what I need to do. When I whetted my Kimble info it said it didn't recognize it
Expert:  p0llinate replied 7 months ago.

OKay, I'll guide you through,

Expert:  p0llinate replied 7 months ago.

Go into the kindle menu and tell me the first few digits of the serial number, B003 or B002

Expert:  p0llinate replied 7 months ago.

Do you need more help with this?