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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I have purchased a smart multi-media player for my Lg TV. I

Customer Question

I have purchased a smart multi-media player for my Lg TV. I have everything hooked up and not able to connect to my Wi-Fi.There is an attempt to connect but keeps coming back as a "Authentication Problem". I do have connection with my laptop and Android phone. Any suggestions?
Submitted: 2 months ago.
Category: Android Devices
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) Can you provide a Brand and Model of the Smart Media player so we can look up specifics as to why it's likely not connecting?

2) How far away is the router from the Media Player?

3) How MANY other devices are currently connected to your Wi Fi (please list them all- Smart phone, laptop, etc.)?

4) What is the brand and model of your Router and what speed do you pay for?

Expert:  Aric replied 2 months ago.

Did you need assistance with the question you posted?

Expert:  p0llinate replied 2 months ago.

Hi, I'm Nathan.

Sorry to hear that you're having trouble with this but I'll do my best to help.

Do you need more help with this?

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