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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I forgot the password to my Note 3. Is there anyway to

Customer Question

I forgot the password ***** my Note 3. Is there anyway to unlock it without a hard reset so I don't loose all of my data on the phone
JA: How old is the phone?
Customer: 2 1/2 years or so
JA: What troubleshooting have you tried?
Customer: I took to the store...no help. Tried every thing in any forum I could find
JA: The Android expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: that's it. thank you
Submitted: 4 months ago.
Category: Android Devices
Expert:  Randy Boman replied 4 months ago.

Hi ,

My name is***** am a certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue. Do you have a samsung or google email account connected to the Note?

Customer: replied 4 months ago.
I tried that route but did not work.
Expert:  Randy Boman replied 4 months ago.

Did you try the samsung account?

Customer: replied 4 months ago.
Expert:  Randy Boman replied 4 months ago.

okay, did you choose lock phone, then create a 4 digit code?

Customer: replied 4 months ago.
I did. no luck
Expert:  Randy Boman replied 4 months ago.

okay, did the Samsung app find the Note 3 location?